Refund Policy

Thank you for choosing OpenHorizonView for your meal experiences. We take pride in providing our customers with high-quality food and exceptional service. Please read our refund policy carefully to understand how we handle returns and refunds.

Cancellation Policy

You may cancel your order within 5 minutes of placing it by contacting us at +39 081 459774. If the order has not yet been prepared, we will cancel it and issue a full refund to your original payment method. Orders that have already been prepared are not eligible for cancellation or refund.

Refund Eligibility

If you are dissatisfied with the quality of the food received, please contact us within 2 hours of receiving your order. Eligibility for refunds will be determined on a case-by-case basis. If a refund is granted, it will be processed to the original payment method within 7 business days. We may require photographic evidence or a return of the uneaten food to Pizzeria Bella Napoli, Via Vittorio Emanuele, 75, 80138 Napoli, Italy depending on the situation.

Incorrect Orders

If you receive an order that is incorrect, please contact us immediately. We will work to correct the order and may offer a replacement or refund, depending on the specific circumstances.

Missing Items

If any items are missing from your order, please contact us as soon as possible. We will ensure the missing items are delivered to you promptly or provide a refund for the missing items as appropriate.

Food Safety and Quality

At OpenHorizonView, food safety and quality are paramount. If you find that your food order does not meet safety and quality standards, please contact us immediately. After investigation and confirmation, a refund or replacement may be offered.

Refund Process

To request a refund, contact us directly with your order details and the reason for the refund request. We will review the request and respond with further instructions. Please note that requests without sufficient documentation or justification may not be eligible for refund.

Refund Amount

Refunds, if approved, will be processed for the purchase price of the returned items. Delivery fees are typically non-refundable, unless there was an error on our part.

Non-Refundable Items

Please note that some items, including gift cards, are non-refundable.

Last Updated

This Refund Policy was last updated on March 1, 2023. OpenHorizonView reserves the right to modify or update this policy at any time without prior notice. Your continued use of openhorizonview.sbs after any changes signifies your acceptance of our new policy. Any changes will be reflected on this page.

Contact Us

If you have any questions or concerns about our Refund Policy, please do not hesitate to reach out to us via our provided contact information.